We’re always interested in hearing different ways our customers use Express Software Manager’s computer inventory and software metering reports to make their jobs easier. And believe me, over the last couple of years as budgets have been stretched thin, our end-users have been especially creative in identifying alternative uses.  The one we most commonly hear is to aid in the process of troubleshooting issues on remote PCs. While we certainly don’t claim to be a dedicated help desk tool, customers often provide access to Express Software Manager’s reports to their technical support staff.  Here are a couple of common issues our users are able to identify and tackle using Express Software Manager’s IT asset reporting.

Application Conflicts

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This post is part 3 of 4 of a series of articles addressing many of the common misconceptions associated with agent-based asset management solutions.  The four parts in this series are:

1. Intro: The Great Debate
2. Agent Deployment
3. Data Collection
4. Network and End-User Impact

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