Testimonials

As a privately held, self-funded company, we owe much of our success to our loyal customers who have demonstrated an overwhelming willingness to spread the word about Express Metrix products to their colleagues, prospective customers, and even the press. Below are just a few of the quotes we've collected. A big thank you to all our customers for making our jobs challenging, fun, and rewarding!

Read customer testimonials related to...


Quality of Reporting

My quarterly license compliance attestation simply means running one Express report of software installs and verifying our license quantities!" Clyde Hague, Client Services Manager, First Merchants Corporation
Now it's easy to provide reports and demonstrate to vendors that we're 100% compliant w/ software installs." Will McManus, IT Director, Dynamic Systems
With Express, reporting is a breeze. We do constant inventory and monitoring throughout the year. It takes a click to get reports for daily, weekly, monthly, or annual inventory and usage." Keith Phillips, Systems Engineer, Attorneys' Title Insurance Fund
The reporting has helped us in cases where we need to plead to upper management for new computers. The pie chart gives them a visual look at where we are out of date." C. Perkins, PC Applications Manager and Developer, Group MacKenzie
Express Software Manager's built in reports have saved us from worrying about whether we would pass our next audit for software licensing. Express Software Manager has also helped us increase the productivity of our end users by identifying—and thus allowing us to utilize—software we didn't even know we had." Rob Wright, Support Center Specialist, Paragon Medical
I have forwarded an Express Metrix [report] to our CEO so he could approve or deny a computer purchase... The information given to him was straight forward and understandable, and he was impressed." Clinton Myers, Detroit Institute of Art

Ease of Deployment and Use

Express is easy to install, deploy, use and administer. We have never had any problems keeping it running!" Cathy Taylor, Network Systems Specialist, QS1
From start to finish, it has been straightforward to deploy and manage, while still providing the excellence of reporting that they advertise." Luke Fine, IT Coordinator, ACS Technologies
We were able to set up the product in full production in under 48 hours using only 1 FTE, yet the time it has saved other staff in retrieving and finding information about hardware and software license units has been tremendous." Jason Bradley, Vanderbilt University
We have five sites and with the various deployment methods were able to deploy and start managing 90 workstations within one day." Malcom Houston, ICT Manager, VP McMullin Solicitors
We looked at several different vendors including Microsoft and Altiris. Express Metrix was easier to learn, easier to use, and was substantially less money for seats and yearly maintenance fees. There are also free tools available online but they stop being effective at 75-or-so seats. But we didn't trade anything for price. We felt like we'd found exactly what we were looking for." Will McManus, IT Director, Dynamic Systems
Express is so reliable, we've been using it for years and have never had a performance problem." Leo Gildone, Workstation Team Leader, Standard Life of Canada
Express Metrix is one of the few management applications I actually enjoy using during the month because of the ease of use and simplicity of the presentation of the data it collects. And auto recognition of software using a database that is updated monthly reduces a lot of manual work." Anthony DeHart, IT Manager, Erie Building Materials
If it weren't for Express, we'd have to visit all 1200 PCs in 17 offices and create a manual report. To do a physical inventory, it would take one month. But with Express, all it takes is a click." Keith Phillips, Systems Engineer, Attorneys' Title Insurance Fund
I've used Express Metrix products for years. They continually make better and better solutions. They're always moving forward, making meaningful improvements all the time. I take Express for granted now. I just always know what's out there. I'd be flailing without it." Peter Theis, Director of IT, Roger Ferris & Partners
I really don't know what we'd do without it." C. Perkins, PC & Applications Manager and Developer, Group Mackenzie
Since I don't have to travel to all of our locations to inventory our assets, I'm literally saving hundreds of hours for the company each year." Julie Wilkinson, Information Systems Support Lead, W.W. Williams

My technicians no longer have to visit a machine to see how many memory slots are open, or what processor is used, or who logged on last and what shares they had." C. Perkins, PC & Applications Manager and Developer, Group Mackenzie


Commitment to Customer Support

"Everybody I've dealt with at Express has been fantastic. It's been a delightful experience working with them." Keith Phillips, Systems Engineer, Attorneys' Title Insurance
The support has been excellent. I've only had to call support on a handful of occasions, and every call was answered promptly and all my questions were answered." Clyde Hague, Client Services Manager, First Merchants Corporation
I have not in recent years ever worked with a software company that has been as responsive as Express Metrix is with their technical support. My fear was that once the dollars were spent on licensing, the attention we would receive from support would diminish. I can wholeheartedly say this is not the case." Anthony DeHart, IT Manager, Erie Building Materials
The support team at Express is absolutely the best support I have received from any software company. They are all extremely knowledgeable about their product and can help you accomplish anything with it, even if it's not a standard way of using it." E. Baker, Perkins Eastman Architects
Kudos for Express Metrix! Their level of support is exceptional when compared to other vendors." AJ Levy, Information Systems Security Officer, Raytheon Missile Systems
Usually after you buy a software application, you never hear from the sales person again. My sales person, Kami, always calls and checks in." Cathy Taylor, Network Systems Specialist, QS1
I recently made a request to return an older Express report that had been deleted in the latest versions of Express. The support staff provided me with the report as a special patch. It was very much appreciated and very good support. Thank you!" Dale Reeck, LAN Systems Engineer, State University of New York at Buffalo
Express tech support people are great. If I call them more than two times a year, I'd be surprised. But when I do, they are courteous and knowledgeable and the issue is resolved quickly." Peter Theis, Director of IT, Roger Ferris & Partners

Ensuring License Compliance

This software has made our lives here so much easier. I no longer have to track down users who are non-compliant or using unauthorized programs." Stephen DeMino, Paragon Computer Professionals
Express tells me when I'm getting near concurrent license limits. That way, I head off running out
of licenses. Good luck doing that manually. With Express, all I have to do is run a couple of quick reports." Peter Theis, Director of IT, Roger Ferris & Partners
The key to successful software compliance is knowing where to start. Express Metrix gives us exactly the information we need to do that." Dan J. Pfennig, Senior Technical Analyst/System Administrator, Verizon Wireless
We underestimated the popularity of Adobe Photoshop and, based on reported usage through Express, increased its license count." Dale Reeck, LAN Systems Engineer, State University of New York at Buffalo
With a few clicks of a mouse we can now access the inventory details associated with each individual machine such as the computer's name and its last user, a list of all software titles and versions, and the licensing information associated with that software. These capabilities are key not only so that we know who exactly has what software on their computer, but whether any employees have added new software to their computer, and whether that software is licensed. Now we are so much more confident about our compliance status and our ability to tackle our annual audits." Julie Wilkinson, Information Systems Support Lead, W.W. Williams
We use Express for metering and inventory of 1200 users across 17 locations with 329 applications to make sure we are always up to the latest version and compliant with our license agreements." Keith Phillips, Systems Engineer, Attorneys' Title Insurance

Reducing Software Costs

Express Metrix was a perfect fit for us… it has already helped us save nearly $500,000 in licensing costs! In the past, we weren't able to track whether a given software program was actually being used. But with Express Metrix solutions, we can now look at a $200,000 investment in a new software package, then examine our software usage data during the next school year. This is a definite advantage in that we now can either point back to the usage data and know for a fact that we've made a wise investment, or make any necessary adjustments to our licensing agreement." Sean Heuchert, Manager of IT PVNC Catholic School District
Express Software Manager has saved us nearly $100,000 by preventing continued investment in software we don't need. This is a windfall relative to our out-of-pocket investment in the technology." Bob Ritger, Director of IT, Payette Architecture
Tracking software usage has paid for the product tenfold! We saved over $400,000 last year alone!" Lynn Barbour, Configuration and Asset Manager, Medavie Blue Cross
Express saved us hundreds of thousands of dollars. It has paid for itself many times over. But our return on investment is also in the intangibles… confidence, peace of mind, a sense of control. I would have no problem if we were audited tomorrow." Leo Gildone, Workstation Team Leader, Standard Life of Canada
Last semester, licensing fees were cut by about 15%." Dale Reeck, LAN Systems Engineer, State University of New York at Buffalo
Within a year, Express paid for itself with the reduction of license costs." Keith Phillips, Systems Engineer, Attorneys' Title Insurance
Even if I only used Express once a year, it would pay for itself – versus having to go to every separate machine to see what's installed." Peter Theis, Director of IT, Roger Ferris & Partners
Thanks to Express Metrix, IPNet has realized immediate and substantial cost savings." Frank Florencio Espinoza, Senior Systems Engineer, IPNet Solutions
We buy licenses based on the [Express] reports. If the reports tell us we have too many, we buy fewer licenses. If the reports tell us we have too few, we buy more. It makes us more efficient with our software budget knowing all these facts." E. Baker, Perkins Eastman
Now we know the number of software licenses installed and being used at any given time. We know right away which software is not being used, and now can repurpose and reallocate our existing licenses. This certainly adds up to a healthier financial bottom line for us." Julie Wilkinson, Information Systems Support Lead, W.W. Williams
[Because of the time savings], Express makes my work life easier." Clyde Hague, Client Services Manager, First Merchants Corporation

Limiting Security Risk

There is no other application I've seen that gives me the security audit capabilities and information that Express Software Manager offers." Lynn Barbour, Configuration and Asset Manager, Medavie Blue Cross
Express helps us implement company policy when a written [memo] isn't enough to prevent users from installing certain programs." Clinton Myers, Detroit Institute of Art
We function under a government mandate with strict, non-negotiable security guidelines. We must identify all computers and software that we use. I'm very happy with how Express helps me meet that requirement. And because Express Metrix gives me live data, I feel confident that when I provide security compliance data on the hardware and software we have, it is as current as it can be." AJ Levy, Information Systems Security Officer, Raytheon Missile Systems
We've seen hacking programs drop to almost zero. It only took a few weeks before students caught on to this new 'anti-hacking' capability we gained with Express Metrix, and it sure didn't take long for word to spread. It has acted as an incredible deterrent." Sean Heuchert, Manager of IT PVNC Catholic School District
With Express Software Manager, I was able to prevent the use of software that could make the network vulnerable to a virus." Bob Ritger, Director of IT, Payette Architecture
Nothing sneaks past Express. You know how some emails have those little dancing penguins in them? Express even finds those!" Peter Theis, Director of IT, Roger Ferris & Partners