Frequently Asked Questions
Below are common questions that arise when installing and evaluating Express Software Manager.
How long will it take me to download, install and begin my evaluation? Answer
Most evaluators report they are able to download and install the necessary components and the product, complete their first inventory, and view meaningful data in less than 30 minutes.
Are all the components necessary to evaluate the product included in the download? Answer
Yes. The download contains a full product version of Express Software Manager that will evaluate up to 25 PCs for 30 days. Also included are SQL Server 2005 Express and the .NET framework which are a part of the system requirements.
Can I complete my evaluation on a workstation, or must I install it on a server? Answer
The evaluation can be installed on any PC that is running Windows 2000 SP4 or above. Your evaluation will be able to manage 10 machines if installed on a workstation or up to 25 machines if installed on a server.
How long is the evaluation period? Answer
The evaluation key will operate for 30 days. Should you need additional time to evaluate, please contact sales. E-mail:
sales@expressmetrix.com | Phone: 1.206.691.7902
How many machines can I audit with this evaluation? Answer
The evaluation can inventory and track software usage on 25 machines if installed on a server, or up to 10 machines if installed on a workstation.
What is the cost of Express Software Manager? Answer
Express Software Manager has a volume discount pricing structure. Complete our
Request a Quote form to get pricing information that is specific to your needs.
I'm having trouble with the access point - what could the issue be? Answer
Please see
Technical Note 2018 for information on diagnosing and resolving access point issues.
Why won't the client install properly? Answer
Client installation issues are often related to the Windows firewall. Please see
Technical Note 2009 for information on installing the Express Client on machines with the Windows firewall is enabled.
I'm having trouble, who can I contact for help? Answer
Our technical support team is available to help you during your evaluation period. You can reach them by calling 1.206.691.7903, 1.888.826.2288 (U.S. and Canada only) or emailing
support@expressmetrix.com. You may also complete a
request for support form online.