Maintenance Overview
Express Metrix customers with current maintenance subscriptions are entitled to the following:
Free Telephone and Online Support
Want to know why we have some of the most loyal customers in the software industry? When the phone rings, a live human answers; and we do not rest until your technical issues have been resolved. Customers rave about our support because we're unwavering in our commitment to their success. In fact, in a satisfaction survey conducted by an independent research firm, customers gave our support team a score of 9 out of 10 — top marks in an increasingly outsourced and automated world.
All Product Version Upgrades
We've been receiving outstanding feedback about our currently shipping product, Express Software Manager 9.6. Some of the highlights of this release include:
- New IT purchasing interface
- Enhanced support for software virtualization
- Automatic client upgrade
- Additional reports
Monthly ESID Updates
The Express Software Identification Database (ESID)® is a comprehensive catalog of commercial and free PC software applications. Known throughout the industry for its accuracy and comprehensiveness, the ESID enables Express Metrix products to identify the wide range of software installed and used across your network. Updated on a monthly basis, the ESID gives you the most up-to-date application recognition capabilities possible so you don't fall behind on your licensing.
Access to Special File Downloads
Maintained customers have access to downloads that are designed to increase product performance and decrease administration overhead. A WMI viewer, various utilities and product patches are all included in this category.
Anthony DeHart, IT Manager, Eerie Building Materials
