Evaluation FAQ
Below are common questions that arise when evaluating Express Software Manager.
- Q. How long will it take me to download, install and begin my evaluation?
- A. Download times vary significantly depending on your connection bandwidth and generally takes 30 minutes or more. Once downloaded, most evaluators report they are able to install the necessary components of the product, complete their first inventory, and view meaningful data in less than 30 minutes.
- Q. Are all the components necessary to evaluate the product included in the download?
- A. The download contains a full product version of Express Software Manager that will allow you to evaluate on up to 25 PCs for 30 days. Also included are Microsoft SQL Server 2005 Express Edition and the Microsoft .NET framework, which are among the system requirements. IIS is also required and is included as part of your Windows operating system.
- Q. Can I complete my evaluation on a workstation, or must I install it on a server?
- A. The evaluation can be installed on any PC that is running Windows XP SP2 or above. Your evaluation will be able to manage 10 machines if installed on a workstation or up to 25 machines if installed on a server.
- Q. How long is the evaluation period?
- A. The evaluation key will operate for 30 days. Should you need additional time to complete your evaluation, please contact Express Metrix sales at sales@expressmetrix.com or 1.206.691.7902 (888.611.2288).
- Q. What is the cost of Express Software Manager?
- A. Express Software Manager has a volume discount pricing structure. Please visit our How to Buy page to get pricing information and licensing options. Or you may Request a Quote.
- Q. I'm having trouble with the access point; what could the issue be?
- A. Please see Technical Note 2018 for information on diagnosing and resolving access point issues.
- Q. Why won't the client install properly?
- A. The Express Software Manager Help has a topic located under Troubleshooting->Client Issues->Client Installation Issues that has information for diagnosing client installation issues. In addition, you are welcome to contact our support department for assistance.
- Q: What is the Express Software Identification Database, and why should I update it?
- A: The Express Software Identification Database (ESID)® is a key component of Express Metrix products, providing a means of recognizing and analyzing the software installed and used across your network, a critical capability when it comes to thoroughly understanding your license position. (Learn more about the ESID.) The ESID included in the Express Software Manager evaluation is the version that shipped with the product in April, 2009. This version will allow Express Software Manager to recognize the majority of software applications and associated files; however, it may not recognize the most recent product releases from software manufacturers. If you are currently evaluating Express Software Manager you may request the latest version of the ESID here.
- Q. I'm having trouble; who can I contact for help?
- A. Our technical support team is available to help you during your evaluation period. You can reach them by calling 1.206.691.7903, 1.888.826.2288 (U.S. and Canada only) or emailing support@expressmetrix.com. You may also complete a request for support form online.
