Software Application Categories

Business function specific: Helpdesk or call center

ApplicationVersionsManufacturer
ACSR 1 CSG Systems Inc.
ADSelfService Plus Client Software 9 ZOHO Corporation
Apropos Interaction Management Suite 1 Syntellect
Aspect SIP Phone 3 Aspect Telecommunications
Aspect System Management Suite 1 Aspect Software
Aspect System Management Suite 1 Aspect Telecommunications
Aspect Uniphi Connect 4 Aspect Software
Aspect WinSet 2 Aspect Telecommunications
Attendant Application 2 Interactive Intelligence Inc.
Attendant Console 3 Inter-Tel Integrated Systems Inc.
Avaya Agent 2 AVAYA Communication
Avaya CMS Supervisor 4 AVAYA Communication
Axxys Support Center 1 Axxys Technologies Inc.
Bridge 97 1 Kemma Software
BridgeTrak for Windows 1 ScriptLogic Corporation
BridgeTrak Professional 1 Kemma Software
Business Call Center 1 AVAYA Communication
Call Analyser 1 Retell Ltd
Call Center View 1 AVAYA Communication
Call Centre Manager 1 Ericsson Enterprise AB
CF1 Live 1 CA Technologies
ChangeGear 1 Sunview Software Inc.
Charter Continuum 1 Charter UK
Cherwell Service Management Client 31 Cherwell Software
Cherwell Service Management Server 18 Cherwell Software
Cisco Supervisor Desktop 3 Cisco Systems Inc.
cloudPhone 1 acmeo cloud-distribution GmbH & Co. KG
Consorte PULSE Client 1 Intelecom Group AS
Contact Center Management 5 prairieFyre Software Inc.
CustomView Director 3 Aspect Telecommunications
CyDesk 1 CyTrack Intelligence Systems
DataTrack System 1 Magnoware Systems Inc.
DeskDirector Client Console 2 DeskDirector
DeskView 1 Altiris Inc.
DeskView 1 SYMON Communications Inc.
DIRECT! Credential Provider 2 Courion Corporation
EchoCentral 1 Echopass
EchoEverdream 1 Echopass
EmpowerID Password Manager Windows Client 2 EmpowerID
Encore 3 dvsAnalytics Inc.
Epicor ITSM Client 1 Epicor Software Corporation
Epicor ITSM SharePoint Portal 1 Epicor Software Corporation
eSOLE Config 1 Siemens AG
eWorkForce Management 4 Aspect Software
FH Web Edition 1 Firehouse Software
FootPrints Sync 2 Numara Software
GNAV Pro 3 NEC
GoToAssist 8 Citrix Systems Inc.
GoToAssist Express Customer 12 Citrix Systems Inc.
GoToAssist Express Expert 12 Citrix Systems Inc.
HEAT 9 FrontRange Solutions Inc.
HEAT PowerDesk 1 FrontRange Solutions Inc.
HEATPC 1 FrontRange Solutions Inc.
HelpDesk 1 Samsung
HelpDesk 1 Touchpaper Software plc
helpLine 1 PM Computer Services GmbH & Co. KG
HelpSTAR 6 Help Desk Technology International Corporation
HiPath 3000 Manager E 2 Siemens AG
HiPath ProCenter Enterprise Client 2 Siemens AG
HiPath ProCenter Enterprise Client 1 Unify Inc.
IC Business Manager Applications 6 Genesys Telecommunications Laboratories Inc.
IC Server Manager Applications 1 Genesys Telecommunications Laboratories Inc.
IC Server Manager Applications 1 Interactive Intelligence Inc.
IncidentMonitor 1 Monitor 24-7 Inc
Inform Mobile Server 1 Tritech Software Systems
Integration Launcher Console 1 Verismic Corporation
Intelecom Connect Client 5 Intelecom Group AS
Interaction Center User Applications 7 Interactive Intelligence Inc.
Interaction Client Win32 Edition 1 Interactive Intelligence Inc.
IP Office 1 AVAYA Communication
iSupport 1 iSupport Software
iTiger Client 1 Tiger Communications plc
Kayako Desktop 1 Kayako Helpdesk Pvt. Ltd.
KSHelper 1 Knowledge Solutions Ltd
Labtech 3 Labtech Software
LANDesk Instant Support Suite 3 Avocent
LANDesk Instant Support Suite 1 Soeperman Enterprises Ltd.
LiveHelpNow 3 LiveHelpNow
Magic HelpDesk IQ 1 BMC Software Inc.
Magic License Generator 2 McAfee Inc.
MaxAgent 1 AltiGen Communications Inc.
MaxCommunicator 1 AltiGen Communications Inc.
Microcall 1 Micro-Tel
Mitel Connect Contact Center Supervisor 1 Mitel Networks Corporation
Mitel Contact Center Solutions Client Component Pack 5 prairieFyre Software Inc.
Mitel Softphone 1 Mitel Networks Corporation
MXreport 2 Zultys Inc.
NICE Applications 1 NICE Systems Ltd.
Now 1 Aastra Technologies Ltd.
Observe Enterprise Workstation 1 Cacti Inc
OfficeServ Manager 1 Samsung
OpenScape Contact Center Enterprise Client 1 Siemens AG
OpenScape Contact Center Enterprise R1 Client 1 Siemens AG
OpenScape Contact Center Enterprise R3 Client 1 Siemens AG
Password Reminder Pro 1 SysOp Tools Inc.
PegaREACH Professional 2 Pegasystems Inc.
Pegasus Opera 2 1 Pegasus Mail
Pegasus Opera 3 1 Pegasus Software
Personal Logger Digital Audio Logging 1 Digital Loggers Inc.
PhonEX ONE 1 MIND CTI Ltd.
PIMphony 4 Alcatel-Lucent
ProblemTracker 1 NetResults Corporation
ProblemTracker 1 unknown manufacturer
Proteus 1 CTI Group Incorporated
Puzzel Agent Application 1 Puzzel Ltd
QAS Pro 1 Experian
ReACT DesktopClient 3 Advanced Software Products Group Inc.
Remote Manager 1 Trisys Inc.
ReportX 1 Oak Innovation Limited
Roland OnSupport 1 Roland DG Corporation
SAPPhone 4 SAP AG
Scopus Foundation (16-bit) 1 Siebel Systems Inc.
Scopus Foundation (32-bit) 1 Siebel Systems Inc.
ServiceWise 1 TechExcel Inc.
ShoreTel Contact Center Supervisor 3 ShoreTel Inc.
Shoretel NetSuite Client 1 ShoreTel Inc.
SIP Phone 1 Aspect Telecommunications
sitehelpdesk 1 Sitehelpdesk.com ltd
Soft-ex Optimiser 2 Soft-ex Communications Ltd
Solidus eCare 1 Aastra Technologies Ltd.
Spillman 8 Spillman Technologies Inc.
StratagyES Admin 1 TOSHIBA CORPORATION
Summit 2 Spillman Technologies Inc.
Support Center 1 Support.com Inc.
Support Magic 1 BMC Software Inc.
Support.com Agent 2 Support.com Inc.
SupportMagic Help Desk for Windows 1 McAfee Inc.
Supportworks 2 Hornbill Service Management Inc.
Sybrin 2 Sybrin Systems Pty Ltd
Symposium Call Center Server 1 Nortel Networks
Symposium Express Call Center 1 Nortel Networks
SysAid 1 SysAid
SysAid Agent 7 SysAid
Talkdesk 2 Talkdesk
TechExcel HelpDesk Client 1 TechExcel Inc.
TechExcel ServiceWise Admin 1 TechExcel Inc.
Tele-Support HelpDesk (client) 1 Resource Dynamics Inc.
TeleVantage ViewPoint 1 Vertical Communications Inc.
TouchStar Agent 1 TouchStar
TouchStar Supervisor 1 TouchStar
Track-It! 5 BMC Software Inc.
Track-It! 9 Numara Software
Track-It! Deploy Client 6 Numara Software
Track-It! Deploy Console 7 Numara Software
Track-It! Deploy Editor 6 Numara Software
Track-It! Deploy Server 7 Numara Software
Track-It! Technician Client 1 Numara Software
vaio support central 1 Sony Ericsson Mobile Communications AB
VERITAS DirectAssist 1 VERITAS Software Corporation
VESTA 1 Plant Equipment Inc.
Virtual Observer 1 Coordinated Systems Inc.
VisionCAD 4 Tritech Software Systems
VistaPoint Enterprise 1 iQ NetSolutions CA Inc.
VistaPoint Enterprise Server 2 iQ NetSolutions CA Inc.
Web Help Desk 1 SolarWinds
WennSoft Signature MobileTech 3 Key2Act
Witness Client 1 Witness Systems Inc.